Good News! Hassle of Pensioners Visiting Offices Ends! Mann Government Launches 'Sewa Portal', 3.15 Lakh Pensioners to Get Pension at Home
Chandigarh, November 4, 2025 ; The burden of retired citizens having to visit government offices for their pension needs has finally been lifted. On November 4, 2025, Punjab Finance Minister Advocate Harpal Singh Cheema officially launched the landmark ‘Pensioner Sewa Portal’, a revolutionary digital platform designed to bring smooth, simple, and transparent pension services directly to approximately 3.15 lakh pensioners across the state. The core objective of this portal, accessible at https://pensionersewa.punjab.gov.in, is to completely automate the process of pension disbursal and offer a suite of online services to both pensioners and family pensioners.
Sewa Portal : Punjab Launches User-Friendly Portal Offering Six Key Pension Services
During a press conference held at Punjab Bhawan, Minister Cheema elaborated on the initial offerings of the portal. In this starting phase, six essential services are being made available. Pensioners can now effortlessly submit their Digital Life Certificate using the ‘Jeevan Pramaan’ mobile application. Furthermore, the portal includes a Succession Module, allowing applicants to apply for the conversion of their regular pension into a Family Pension. Other key functions include applying for Leave Travel Concession (LTC) and a robust Grievance Redressal Module for lodging any pension-related complaints. Pensioners also have the ability to modify their personal details via the Profile Updation Module and utilize the convenient e-KYC verification facility.
Accessing these services has been designed to be remarkably simple and user-friendly. Pensioners must first complete their e-KYC using the Aadhaar authentication feature to register on the portal. Once registered, they can easily log in from their own mobile phone, PC, or laptop to access all services from their homes. For those who prefer physical assistance, the services can also be availed through the nearest Sewa Kendras, relevant bank branches, or District Treasury Offices. Additionally, a Home Delivery Service option is also available to ensure maximum convenience.
Punjab Sets Up ‘War Room’ and Helplines to Ensure Smooth Rollout of Pensioner Sewa Portal*
The Finance Minister addressed the situation of expatriate retirees. He clarified that the portal is currently applicable only within India. However, it does not require Non-Resident Indian (NRI) pensioners to complete e-KYC. This exemption applies in this initial stage. They must continue to submit manual Life Certificates. He provided assurance, however, that the e-KYC facility for NRI pensioners would be enabled in the near future. The Minister acknowledged that some retirees might experience minor difficulties during the initial registration process. To tackle these issues quickly, a dedicated ‘War Room’ has been set up. It is located at the Directorate of Treasuries and Accounts, Pension, and New Pension Scheme.
To support this major initiative, three dedicated Helpline Numbers—1800-180-2148, 0172-2996385, and 0172-2996386—have been activated. They ensure quick resolution of complaints. These numbers operate on all working days from 9 AM to 5 PM. The successful completion of a pilot project confirmed the system’s readiness. Staff at District Treasuries, banks, and Sewa Kendras have already received extensive training. They also have detailed guidelines. Concluding his address, Finance Minister Harpal Singh Cheema firmly stated, “Our pensioners are our honour.” He emphasized the Punjab government’s strong dedication to its retired employees. This is evident under the leadership of Chief Minister Bhagwant Singh Mann. He asserted that the ‘Pensioner Sewa Portal’ will ensure services are timely, accurate, and dignified for all.
