Jimpa Praises CM for Boosting Citizen Services

Officers/Employees to Provide Smooth, Hassle-Free Services

Chandigarh, July 9:  Revenue Minister Bram Shanker Jimpa on Tuesday lauded the Punjab Government, led by Chief Minister Bhagwant Singh Mann, for the further expansion of online Citizen  services available to the people thereby bringing the services at their doorsteps.

Patwaris Integrated into E-Governance

The Minister has announced the integration of Patwaris into the e-governance system.. Through their online IDs, citizens can access most services related to document verification from their homes.

He said that this enhancement in ambit of online schemes will streamline the verification process for various certificates, including those for caste, residence, old age pension schemes, income and others.

The Revenue Minister emphasized that integrating patwaris into the online system eliminates the need for applicants to visit offices for verification reports. Upon submission, applications will electronically forward to the relevant patwari for verification.

Jimpa Stresses Efficient Citizen Services and Zero Tolerance for Corruption

“Minister Jimpa highlighted that officials and employees of the Revenue Department will now deliver many civic services without hassle, corruption, or unnecessary delays.”

To ensure this, higher officials will soon issue an instructional letter to field staff, thereby clarifying the government’s commitment under Chief Minister Bhagwant Singh Mann’s leadership to providing smooth and efficient services to citizens. . This directive will be applicable to all levels of the department’s hierarchy.

The minister also emphasized that the Revenue Department regularly encourages its officers and employees to serve the public selflessly. However, officials or employees found guilty of deliberate harassment will face strict action and will not be tolerated.

Mann’s Government Stands Firm Against Corruption

          The Government, led by Chief Minister Bhagwant Singh Mann, remains firmly against corruption. Since taking office, the Chief Minister has introduced a helpline number to report corrupt officials. For complaints related to the Revenue Department, citizens can use 8184900002, and NRIs can file complaints at 9464100168. These numbers are for written complaints only.

The Revenue Minister urged citizens to report any genuine work-related issues, instances of bribery, or any grievances regarding the Revenue Department’s services through the helpline numbers. He assured that corrupt officers and employees would face stringent consequences.

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