Chandigarh April 3: Haryana Chief Minister,Nayab Singh Saini, interacted with the public today. This took place at the Samadhan Shivirs organized at the district and sub-divisional levels. The interaction occurred via video conferencing. During the interaction, he gathered firsthand information regarding the satisfaction levels of the people. The Chief Minister instructed the Deputy Commissioners and Sub-Divisional Magistrates (SDMs) to personally attend the Shivirs daily. They should address the grievances of the people on the spot. This ensures swift and effective resolution of issues. Haryana Chief Secretary Sh Anurag Rastogi was also present on this occasion.

CM seeks status update on complaints from DCs and SDMs

The Chief Minister also sought details from the DCs and SDMs regarding the number of complaints received, complaints resolved, and those still pending. He was informed that, from October to March 2025, 18,925 complaints were received at Samadhan Shivirs across all districts. Out of these, 10,955 complaints have been resolved. There are 6,639 complaints pending. Additionally, 1,331 complaints have been rejected. Similarly, at the Samadhan Shivirs organized in Urban Local Bodies across the state during the same period, 8,635 complaints were received. Out of these, 5,761 have been resolved. There are 1,813 complaints pending. Furthermore, 1,061 complaints have been rejected.

Samadhan Shivirs Launched for One-Stop Public Grievance Resolution

Nayab Singh Saini said that to resolve public grievances related to various departments, the State Government has launched Samadhan Shivirs. These are organized at a single place, at the district and sub-divisional headquarters level. These Shivirs are held every working day from 10 AM to 12 Noon. Officers from various departments are present at these Shivirs to promptly address and resolve grievances specific to their respective departments. He also directed the Information, Public Relations, and Languages Department to publicize the Samadhan Shivirs extensively. This ensures that as many people as possible can benefit from this State Government initiative.

CM took note of the high pendency of complaints in certain districts

The Chief Minister noted the high pendency of complaints in certain districts. He directed the Deputy Commissioners to personally review these complaints. This review should be done once a week with officers from the concerned departments. The goal is to ensure zero pendency. However, he emphasized that complaints involving policy decisions should be forwarded to the Chief Secretary’s Office, where decisions can be made at the government level for their resolution. The ultimate aim of the State Government is to make people’s lives easier. They want to ensure that citizens no longer have to make frequent rounds to government offices to get their work done.

Officers to Face Action for Repeated Complaints at Samadhan Shivirs

The Chief Minister also emphasized that, in addition to the district level, Samadhan Shivirs should be held regularly at sub-divisional headquarters. He stated that, apart from the SDM, officers from the concerned departments should also be present to ensure that public grievances related to their departments are addressed promptly. He further mentioned that officers would be held accountable if a complainant is required to frequently visit Samadhan Shivirs for the same issue.

Chief Minister interacted with the people at the Samadhan Shivirs

Earlier, the Chief Minister interacted with the public at the Samadhan Shivirs held at the District and Sub-Divisional Headquarters, gathering feedback from the attendees. During the interaction, a woman who had come to the Samadhan Shivir in Rohtak raised a complaint about a private school demanding a fee for the admission of a child under Section 134-A. In response, the Chief Minister directed the Deputy Commissioner to give the complainant a sympathetic hearing and ensure a thorough investigation into the matter. He also instructed the DC to ensure that no school in the district engages in such practices. While interacting with a migrant laborer who had visited the Samadhan Shivir in Panipat with a complaint regarding his Ration Card, the Chief Minister highlighted the “One Nation, One Ration Card” scheme. He said that the scheme allows migrant workers to access Public Distribution System (PDS) benefits. Their families can receive the benefits from any Fair Price Shop (FPS) across the country.

CM Directs Action on Crop Loss Portal Issue, Orders Swift Resolution of Complaints

In another case, a person attended the Samadhan Shivir in Bilaspur, Yamunanagar. He informed the Chief Minister about his difficulties. Despite multiple attempts, he was unable to upload details of his crop loss on the e-Kshatipurti Portal. Sh. Nayab Singh Saini directed the SDM of Bilaspur. He instructed the SDM to take up the issue with the Financial Commissioner, Revenue. He also ensured it is resolved at the earliest. The Chief Minister also sought feedback from the SDM of Dabwali regarding the status of complaints. He instructed him to address all issues related to sewerage, power, irrigation, public health, and Kisan Credit Cards promptly. While reviewing the high footfall  and significant backlog of complaints at Samadhan Shivir in Panipat, Chief Secretary Sh Anurag Rastogi directed that a senior officer will soon visit Panipat to assess the situation so that appropriate steps could be taken in this direction Commissioner and Secretary Urban Local Bodies Department Sh Vikas Gupta, Director General Information, Public Relations and Languages Department Sh K Makarand Pandurang Special Secretary Monitoring and Coordination Smt Priyanka Soni, Joint Secretary Monitoring and Coordination Cell, Smt Meenaxee Raj, OSD to Chief Minister, Sh Bharat Bhushan Bharti were also present in the meeting.