E-DAAKHIL PORTAL TO REVOLUTIONISE GRIEVANCES REDRESSAL MECHANISM: BHARAT BHUSHAN ASHU

CHANDIGARH, JANUARY 10

Launched with the aim to streamline the entire grievances redressal system, the E-Daakhil portal would provide much needed respite to consumers and provide them a speedy remedial platform in Punjab with its seamless and synergised mechanism.

Highlighting the main aspects of the system, Food, Civil Supplies and Consumer Affairs Minister Bharat Bhushan Ashu said here today that the online platform is yet another endeavour of the state government under the leadership of Chief Minister Captain Amarinder Singh towards technological advancements in the public sector. He said that E-Daakhil has been developed under the new Consumer Protection Act 2019 envisages filling of consumer disputes electronically to Consumer Dispute Redressal Commission.

Mr. Ashu said that this portal will provide online E-filling of the consumer dispute to the State Commission or any of the 20 District Commissions in the state. Requisite fee, variable upon the disputes & calculated automatically, can be paid both offline and online mediums. The day to day proceedings of the case can be followed online and regular updates on the status of the case will be sent through SMS to the concerned parties. First Appeal, Revision Petition, Rejoinder can be filed through the portal itself. –”While filing the complaint, if there is any discrepancy found in the complaint or document to be uploaded with the complaint, the same shall be intimated and the consumer can file the updated version of the complaint, he added.

Ashu said that the Department has also set up consumer Helpline number 1800-300-11007 and Mediation Cell at Punjab State Consumer Dispute Redressal Commission and 20 District Consumer Dispute Redressal Commissions to address the grievances. He said all e-commerce transactions, Product liability and misleading advertisements will fall under the ambit of this Act.